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    Refund Policy

    At TezTijarat, we are committed to ensuring your satisfaction with every purchase. Our refund policy is designed to be straightforward and fair, providing you with peace of mind when shopping with us.

    1. Refund Eligibility

    • Damaged or Faulty Products: If you receive a product that is damaged or faulty, you are eligible for a refund or exchange. Please note that this must be reported to us within 7 days of receiving your order.
    • No Change of Mind Returns: We do not accept returns for items due to a change of mind. Please ensure that you carefully review your order before making a purchase.

    2. Refund Request Process To initiate a refund, please follow these steps:

    1. Contact Us: Reach out to our customer service team within 7 days of receiving your product. You can contact us via:
    2. Provide Details: Include your order number, a brief description of the issue, and any relevant photos of the damaged or faulty product.
    3. Return Instructions: Our team will provide you with instructions on how to return the product. Please ensure that the product is returned in its original packaging, along with any accessories or documentation that came with it.

    3. Refund Processing

    • Inspection: Once we receive the returned product, it will be inspected to verify the damage or fault.
    • Approval: If your return is approved, we will process your refund. The refund will be issued through the original payment method within [specify time frame, e.g., 7-14 business days].
    • Rejection: If the product is found not to be faulty or damaged, or if it does not meet our return criteria, the refund request may be denied, and the product will be sent back to you.

    4. Shipping Costs

    • Return Shipping: If your return is approved, TezTijarat will cover the cost of return shipping for damaged or faulty products.
    • Non-Refundable Shipping Fees: Any original shipping fees paid at the time of purchase are non-refundable, except in cases where the return is due to an error on our part.

    5. Exceptions Certain items may not be eligible for a refund or return due to hygiene or safety reasons. These items will be clearly marked on our website at the time of purchase.

    6. Contact Us If you have any questions or need further assistance with your refund request, please do not hesitate to contact our customer support team: